Maintenance Command Center
Triage · Dispatch · Verify · Close
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P0 Emergencies
2
▼P1 Urgent
5
P2 Standard
12
P3 Low
8
Guest-Impacting Now
3
▲SLA At-Risk / Breached
2
/1
▼Avg Dispatch Time
42m
Resolve: 3h 7m
Today's Dispatches
4/6
4 confirmed
No-Show Rate (30d)
8%
Maintenance Spend
$4,280
Last month: $3,850
Self-Resolve Rate
34%
Total Open
27
Active Issues Queue
| Property | Type | Sev | Status | Vendor | Open | Guest | Source |
|---|---|---|---|---|---|---|---|
| Lakeside Retreat | ❄️HVAC | P0 | DISPATCHING | CoolAir Pros | 1h 35m | Guest arrives in 3h 22m | Guest |
| Downtown Loft | 💧Plumbing | P0 | IN PROGRESS | QuickFix Plumbing | 3h 0m | — | Cleaner |
| Mountain View Cabin | 🔒Locksmith | P1 | VENDOR CONFIRMED | KeyMaster 24/7 | 45m | Guest arrives in 0h 30m | Guest |
| Beachfront Villa | ⚡Electrical | P1 | TROUBLESHOOTING | Unassigned | 25m | Guest arrives in 8h 0m | IoT |
| Lakeside Retreat | 📶WiFi | P2 | OPENED | Unassigned | 10m | Guest arrives in 3h 22m | Guest |
| Mountain View Cabin | 🔧Appliance | P2 | DISPATCHING | ApplianceFix Co. | 6h 0m | — | Maid Triage |
| Downtown Loft | 🔧Handyman | P3 | NEEDS FOLLOWUP | HandyHelp LLC | 1d 0h | — | Maid Triage |
Live Alerts
critical2:19:52 AM
P0 Emergency: AC Dead
Lakeside Retreat — guest reports 88F inside. Vendor dispatched.
critical2:09:52 AM
Vendor No-Show
HandyHelp LLC missed 1:00-3:00 PM window at Downtown Loft. Backup dispatch initiated.
warning2:14:52 AM
SLA At Risk
Mountain View Cabin lockout — 45 min remaining on P1 SLA window.
warning1:54:52 AM
SLA Breached
Downtown Loft water heater — P0 SLA exceeded by 30 min. Vendor on-site.
warning1:24:52 AM
Recurring Issue Pattern
Lakeside Retreat: 3 HVAC issues in 30 days. Consider system inspection.